Line Repair

The Line Repair Department consists of 33 full-time employees, which make up four repair crews, a customer service crew, a TV inspection crew, utility inspectors, and office staff. 

Crews are tasked with the repair and maintenance of water mains, fire hydrants, valves, and service lines. Repair crews also maintain and repair sanitary sewer mains and sanitary force mains. 

Customer Service Crew 

The customer service crew responds to calls for service and makes minor repairs. They also assist customers with water and sewer issues. The customer service crew also troubleshoots water and sewer issues to determine the severity of the problem and if immediate attention is needed or if repairs need to be scheduled at a later date. 

TV Inspection Crew

The TV inspection crew utilizes closed circuit television equipment to evaluate sanitary sewer gravity mains and service laterals. The crew cleans sewer mains utilizing a combination sewer cleaning truck. They are also responsible for making minor repairs to sanitary sewer manholes. 

Additional Responsibilities

The Line Repair Department is also responsible for utility inspection, water and sewer tap inspections, and participating in pre-construction meetings and walk through inspections.

Line Repair is staffed to handle calls during after hours, weekends, and holidays, and they also respond to emergency calls for service and repairs. 

Resources 

• Texas 811
• American Water Works Association
• Water Environment Federation
• American Public Works Association
• Texas Commission on Environmental Quality