League City strives to deliver word class customer service to its customers—the residents of League City. In order to monitor our progress in meeting resident needs and help identify resources necessary to address community concerns, the City engages in a biennial citizen survey. The Citizen Satisfaction Survey measures and assesses citizen satisfaction with the delivery of major city services and helps set community priorities for improved services and long-range planning. Core areas surveyed included public safety (police, fire, and emergency medical services), public works/utilities (streets and transportation, code enforcement, water service), parks and recreation, communications, quality of life, overall city services, and satisfaction with city services for dollars.
The last League City Citizen Satisfaction Survey was conducted in the fall of 2019 by the ETC Institute, a nationally-recognized company that has surveyed more than a million people in 500 cities and 48 states. ETC is currently administering a fall 2021 survey of randomly sampled League City residents via mail and email. Residents who receive the survey are encouraged to take 15 to 20 minutes to complete it so the results can be used by the City during strategic planning meetings in early 2022.